Does Aion ship worldwide? Will I have to pay duties and taxes on my international shipment?
Yes, we ship worldwide. Your international order may incur duties and import taxes, which are determined by your local customs authority. For more information, please contact your local customs office. Aion is not responsible for payment of duties & import taxes.
Where can I purchase Aion products?
Our products can be purchased directly on this website, as well as several authorized retail locations around the world. You can find a list of our retailers here:
What if a strap for my watch is not listed on the website?
Several models of our straps will fit a variety of watches. To inquire about your watch, please email [email protected]
We also offer straps in standard 20mm, 22mm, 24mm, and 26mm lug widths, which will fit nearly any watch with straight lugs.
Will my strap fit exactly the same as OEM?
Yes – we guarantee perfect fitment on all of our straps.
You may exchange your strap or return it for a full refund within 30 days of purchase, as long as the product is unworn and in perfect condition. Please note that the buyer is responsible for paying all associated shipping costs.
Does Aion offer a Warranty?
We offer a lifetime warranty on all rubber straps. This warranty does not cover damage resulting from misuse, accidents, or intentional damage to the product.
Carbon & Leather Straps
We offer a limited one-year warranty on all leather straps. Please note that fading, creasing, and wear are normal on leather straps, and our warranty does not cover any of the aforementioned. This limited warranty is subject to the sole discretion of Aion after return and inspection of the subject merchandise.
What if I need a shorter or longer strap?
Our straps are able to be adjusted to multiple sizes. We do not accept custom orders at the moment.
Are these straps waterproof?
Our rubber straps are waterproof. Our carbon & leather straps are not waterproof and we do not recommend exposing them to water or any other liquid. If your strap does come into contact with water, we recommend immediately drying it off with a paper towel or cloth.
What happens if my leather strap starts to fade or deteriorate?
Due to the fact that leather is a naturally occurring material, distressing and wear will occur, and both are welcomed. Your new leather strap will naturally form to your wrist over time. Fading of color over time is normal and will add to the patina of your handcrafted strap.